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Easy Setup & Deployment
PacketTrap RMM installs and more importantly configures in 15 minutes through a simple 3 step process. After installation, packetTrap RMM performs a fast and comprehensive scan of the entire network to discover all devices. Leveraging various discovery techniques, packetTrap RMM provides a complete set of attributes for each device that has been discovered. Each device is then assigned to a Smart Policy with recommended monitors to complete the deployment process.
Smart Policies
Leveraging packetTrap RMM's device profiling intelligence, it recommends monitors and data gathering intervals for all devices discovered in your network. Smart Policies encompass devices, monitors, alerts and scheduled task, so any configuration changes occur from one central location. This intuitive design saves you time and dramatically improves ease of use.
SNMP Enablement
SNMP Enablement is a powerful utility that automatically enables and configures SNMP on your devices to ensure they will be monitored by packetTrap RMM. A easy to use wizard walks you through the simple process for one or many devices. This tool saves you considerable time and the days of having to going to each machine are over.
Devices can be configured to proactively send out trap messages via SNMP when there is an issue. This ensures that alerts can be triggered more quickly in packetTrap RMM, avoiding problems before they impact the network. SNMP Trap Manager uses an extensive Management Information Database (MIB) library to reference Object Identifier (OID) description to make traps easy to recognize and understand quickly. Proactive alert notifications can be sent based on OID, source and other key trap information to make sure you know about problems before they become an issue
Cross Platform Support
The packetTrap RMM agent provides non intrusive, light-weight monitoring for Windows, Mac, and Linux machines. It is responsible for communication back to the PacketTrap RMM server, and executing tasks and delivering services.
Network Mapping
Leveraging several discovery techniques, packetTrap RMM automatically discovers your LAN or WAN and produces easy-to-view network topologies. These diagrams are automatically updated when devices are added or removed from the network. Supporting the need for monitoring, visualization and planning for the future of your network, network mapping is an invaluable feature.
Network Performance Baseline
packetTrap RMM Performance Baseline automatically analyzes collected data to identify changes in network behavior and establishes a baseline that represents the regular and expected activity of a device and network. The established baseline accurately reflects your organization's use of the IT infrastructure by taking into account patterns and variations in usage - for example, increased processor utilization on Monday mornings at 9:00am. Performance Baseline continuously logs subsequent activity of a device and compares it to baseline. Once irregular behavior is detected, packetTrap RMM produces a qualified alert that contains details to be used as a starting point to help guide the troubleshooting and remediation process.
Custom Reporting and Dashboard Gadgets
Configure the packetTrap RMM dashboard to report and display content for any SNMP-based monitoring data. By integrating with our custom-SNMP monitoring solution, users can display data, trend graphs and charts, and time-elapsed snapshots of network, device, and computer performance and availability. In minutes, Create custom reports in minutes. Custom gadgets now appear in reports and dashboards decreasing configuration time |
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AntiVirus Management
packetTrap RMM provides a fully integrated antivirus software for complete protection and removal of viruses, trojans, malware, and web-based threats.
delivers central management of AV as well as real time status updates, letting you provide integrated AV solutions. Here is a list of the features in our PT AV/VIPRE
- High performance endpoint security
VIPRE delivers fast and memory efficient endpoint security that delivers all the necessary security functionality you need and nothing you don’t – ensuring an optimal end user performance experience.
- Powerful, cross-platform scanning technology
Superior cross-platform scanning intelligence for Windows and Linux that is Checkmark Anti-Virus Desktop certified, and has received certifications from VB100 and ICSA Labs.
- Advanced rootkit scanner
Advanced rootkit scanner that finds and removes malicious hidden processes, threats, modules, services, files, Alternate Data Streams (ADS), and registry keys.
- Full protection against email-borne threats
VIPRE includes comprehensive protection against email viruses, with direct support for Outlook, Outlook Express and Windows Mail; and support for any email program that uses POP3 and SMTP.
- Active Protection™
Real-time protection of potentially dangerous or bad programs. Dynamic, sophisticated analysis of malware files with advanced behavioral settings.
- MX-V™ technology
The built-in MX-V malware analysis technology rapidly analyzes potential malware by observing its behavior in a virtual environment for zero-day threat detection.
- Optional bi-directional firewall
Fully integrated bi-directional desktop firewall supports 32 and 64-bit environments and protects users from any unwanted incoming and outgoing traffic. Advanced firewall protection is provided with HIPS and IDS.
- Multiple integration packages
Multiple integration packages make it easy to integrate with your current product.
- Small footprint
- Easy integration with your current appliance
VIPRE SDK is easy to integrate into your new or existing appliance with a short development time
- Top rated performance
High speed threat scanning with limited performance impact on a system
- Low memory consumption
- Proprietary detection technology
VIPRE delivers fast and memory efficient security that delivers all the necessary security functionality you need and nothing you don't
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Network Mapping
Quickly view the status of a network, check for broken connections and determing the location and details of the devices in your customer's offices. Be the first to know.
Leveraging several discovery techniques, PacketTrap RMM automatically discovers your LAN or WAN and produces easy-to-view network topologies. These diagrams are automatically updated when devices are added or removed from the network. Supporting the need for monitoring, visualization and planning for the future of your network, network mapping is an invaluable feature.
Virtualization Support PacketTrap RMM's Virtualization makes it easy to monitor your virtual environment to ensure it is running smoothly. It automatically discovers your host ESX servers and associated guest virtual machines and provides insight into key statistics like status, CPU, memory, disk usage, and interface traffic. As resource allocation changes, PacketTrap RMM updates to provide you with the most real-time information about your virtualized environment.
Network Traffic & Surfing Analysis
Use PacketTrap RMM's web interface to view all your critical network data, traffic bottle necks, and alert warning about potential problems. In addition, see your PacketTrap remote monitoring system settings to ensure you are collecting the right information at the right time. Lets you identify patterns and usage to determine the impact of the network traffic.What specific traffic is clogging your customer's network? Is it the Exchange Server? Is someone streaming YouTube videos or music from iTunes? PacketTrap RMM in the best monitoring platform to provide this level of granularity.
Cross Platform Support The PacketTrap RMM agent provides non intrusive, light-weight monitoring for Windows, Mac, and Linux machines. It is responsible for communication back to the PacketTrap RMM server, and executing tasks and delivering services.
Network Performance Baseline PacketTrap RMM Performance Baseline automatically analyzes collected data to identify changes in network behavior and establishes a baseline that represents the regular and expected activity of a device and network. The established baseline accurately reflects your organization's use of the IT infrastructure by taking into account patterns and variations in usage - for example, increased processor utilization on Monday mornings at 9:00am. Performance Baseline continuously logs subsequent activity of a device and compares it to baseline. Once irregular behavior is detected, PacketTrap RMM produces a qualified alert that contains details to be used as a starting point to help guide the troubleshooting and remediation process.
Custom Reporting and Dashboard Gadgets
Configure the packetTrap RMM dashboard to report and display content for any SNMP-based monitoring data. By integrating with our custom-SNMP monitoring solution, users can display data, trend graphs and charts, and time-elapsed snapshots of network, device, and computer performance and availability. In minutes, Create custom reports in minutes. Custom gadgets now appear in reports and dashboards decreasing configuration time
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Network Monitoring & Traffic Reports
Identify patterns and usage to determine the impact of the network traffic.
Use packetTrap RMM's web interface to view all your critical network data, traffic bottle necks, and alert warning about potential problems. In addition, see your packetTrap remote monitoring system settings to ensure you are collecting the right information at the right time.
What specific traffic is clogging your customer's network? Is it the Exchange Server? Is someone streaming YouTube videos or music from iTunes? PacketTrap RMM in the best monitoring platform to provide this level of granularity
Website Surfing Analysis Does your customer's management team know the websites their employees are surfing? How productive are their employees? packetTrap RMM is the best platform on the market to tell you.
Application Monitoring
packetTrap RMM Application Monitoring provides in-depth visibility of running processes and performance counters for mission-critical applications, network services, and web applications. Application failures are usually the most common problems that occur in IT infrastructure. These powerful monitors help IT Admins and network engineers prevent application failures and identify degradations early.
Monitoring Dashboards
packetTrap RMM provides unparalleled visibility into network performance, fault management, and device availability across any size of network. The iGoogle like Dashboard is a "network management dashboard" with a summary display of key performance indicators (KPIs) like CPU load, network interface traffic, latency, packet loss and event logs, exposing troubled devices and areas of the network. With support for drag and drop, it's easy to customize each dashboard by simply adding and removing gadgets. PacketTrap RMM's full screen mode feature maximizes screen real estate and rotates multiple dashboards. Now managers and operations staff can continuously monitor key assets of the company to ensure that your network is always running at peak performance.
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PSA Integration for MSPs
packetTrap RMM integrates with several professional service automation (PSA) applications, including our own packetTrap PSA (seen above) which allow you to provide time-tracking, billing, ticketing and reporting tools for your Managed Services business.
packetTrap PSA PacketTrap PSA is easy to use, far easier than competitive products, yet still gives MSPs the functionality they need to run their businesses. And, unlike competitors, you don’t need to hire someone just to manage the software.
Tigerpaw PSA System The seamless connectivity between Tigerpaw packetTrap RMM creates a full-featured application set for MSPs. Email alerts generated through packetTrap RMM are monitored, interpreted, and routed to appropriate technicians and ultimately converted into service orders through the Tigerpaw Managed Services Integrator.
Autotask Service Management Tools Autotask Corporation provides the world's leading hosted IT Business Management software built specifically for VARs, MSPs, and other technology solution providers to help them run their businesses better. packetTrap RMM accomodates new product group structure.
ConnectWise PSA Integration packetTrap RMM provides seamless integration with the ConnectWise API to deliver a comprehensive solution for remote network management and service provider automation tools.
Open API and SDK Export packetTrap RMM monitoring and performance data to your other information systems easily and seamlessly. The open interface allows users to poll packetTrap RMM with industry standard Service Oriented Architecture (SOA) and return data in XML, HTML, or JSON format, allowing full integration of packetTrap RMM with your existing IT infrastructure and applications
Mobile Device Support
packetTrap RMM supports delivery of reports and monitoring data to numerous mobile devices. Now your network administrators can keep an eye on the network even when they are offsite or in company meetings.
packetTrap RMM automatically notifies you via email or SMS when network performance degrades, allowing you to fix problems before any impact on user and customer experience. Through a simple wizard, you can configure alerts for multiple conditions that meet the needs of your network.
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Custom Scripting
Fix problems automatically, as they occur. Improve customer satisfaction and gain efficiency.
PacketTrap custom scripting allows administrators to remotely run any scripting language on Windows, Mac, Linux, and Unix devices easily and securely. Strongly types parameters, 32/64 bit run states, and customized parameter strings ensure scripts are implemented quickly and reliably. Specific interpreters can be specified to support any custom scripting language or console application. It's all about auto remediation and the ability to fix problems automatically, as they occur, improving customer satisfaction and increased efficiency.
SNMP Enablement SNMP Enablement is a powerful utility that automatically enables and configures SNMP on your devices to ensure they will be monitored by PacketTrap RMM. A ease to use wizard walks you through the simple process for one or many devices. This tool saves you considerable time and the days of having to going to each machine are over.
Devices can be configured to proactively send out trap messages via SNMP when there is an issue. This ensures that alerts can be triggered more quickly in PacketTrap RMM, avoiding problems before they impact the network. SNMP Trap Manager uses an extensive Management Information Database (MIB) library to reference Object Identifier (OID) description to make traps easy to recognize and understand quickly. Proactive alert notifications can be sent based on OID, source and other key trap information to make sure you know about problems before they become an issue. |
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Patch Management
Robust patch management across your servers, workstations, and remote PCs that maintains them secure and up-to-date.
Automatically manage and control critical Windows updates to ensure that devices are protected with the latest security patches and updates. Patch management provides multiple patch groups to accommodate your company's needs, real-time alerts for successes and failures, comprehensive history and reporting to the device level, and granular control of each individual update.
AntiVirus Management packetTrap RMM provides a fully integrated antivirus software solution for complete protection and removal of viruses, trojans, malware, and web-based threats. Delivers central management of AV as well as real time status updates, letting you provide integrated AV solutions.
Application Performance Monitoring PacketTrap RMM Application Monitoring provides in-depth visibility of running processes and performance counters for mission-critical applications, network services, and web applications. Application failures are usually the most common problems that occur in IT infrastructure. These powerful monitors help IT Admins and network engineers prevent application failures and identify degradations early.
Monitoring Dashboards
PacketTrap RMM provides unparalleled visibility into network performance, fault management, and device availability across any size of network. The iGoogle like Dashboard is a "network management dashboard" with a summary display of key performance indicators (KPIs) like CPU load, network interface traffic, latency, packet loss and event logs, exposing troubled devices and areas of the network. With support for drag and drop, it's easy to customize each dashboard by simply adding and removing gadgets. PacketTrap RMM's full screen mode feature maximizes screen real estate and rotates multiple dashboards. Now managers and operations staff can continuously monitor key assets of the company to ensure that your network is always running at peak performance.
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Avaya VoIP Monitoring Support
Monitor, report and alert on your customer's network capacity so that they are able to provide higher than acceptable call quality.
packetTrap RMM now provides in-depth and detailed monitoring of "Voice over IP" quality metrics such as, MOS, Jitter, packet-loss, delay, network utilization. In addition, there are reports and alerts on all VoIP related voice metrics. Due to continually evolving technology, there is the challenge of effectively monitoring VoIP systems and ensuring there is adequate visibility into how the IT infrastructure and VoIP systems are working together.
packetTrap RMM will help you create the most efficient VoIP monitoring environment, enhance user satisfaction and meet SLAs. Voice and data convergence poses enormous challenges to network administrators. By introducing voice traffic onto the data network, it can degrade performance for both types of traffic.
PacketTrap's VoIP Monitoring and Analysis software addresses this problem with the capability to monitor, alert, and report on the network's capacity to provide acceptable call quality. packetTrap VoIP collects valuable parameters essential to VoIP performance, including jitter, packet loss, latency, and MOS (mean opinion score). It leverages the functionality of packetTrap RMM and seamlessly integrates with its network management capabilities, giving you a combined voice and data networks visibility, actionable intelligence and control over VoIP. |