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PacketTrap Survey Reveals Top Five Pain Points for Managed Service Providers
Posted: Mon Sep 21, 2009 04:22:00 PM
PacketTrap Networks, a leading provider of network monitoring and management software developed for Managed Service Providers (MSPs), today announced the results of a survey completed by 258 MSPs.

According to the survey, 83 percent of participants identified lack of visibility into network traffic as the number one pain point, with 75 percent stating a strong need for better granular traffic analysis software. More than 50 percent of respondents spent more than 13 percent of their time troubleshooting sluggish networks, which can be caused by clients’ employees surfing the Web for personal use, including bandwidth hogs such as YouTube.

“IT ESP is successful because we know what is going on with our client's networks at all times,” said Shawn Slater from IT ESP, Inc. “A key part of our success is predicated on granular traffic analysis and custom alert capabilities, which allow us to see what is happening as it occurring so we can be proactive with our clients needs. Traffic analysis and custom alerts also support our efforts to transition from the traditional break-fix model to a more prosperous MSP business.”

When survey respondents were asked the question, “Select the items that are top-of-mind issues for you as they relate to challenges you have with your customers,”

* Moving assets to the cloud – 41 percent
* Too many applications to manage – 37 percent
* Managing / monitoring laptop fleets – 34 percent
* Server management – 21 percent

MSPs responded to the PacketTrap survey during the month of July 2009 via email. They were asked questions about everything from current technologies implemented to long-term business goals. 60 percent stated their clients did not have storage, personal surfing or software download policies for their employees with most stating they were dissatisfied with their capabilities to monitor these areas. Unmonitored networks raise potential liability and performance issues for organizations and MSPs are responsible.

“It is apparent from the survey that there is a clear need for better network management software for MSPs, with traffic analysis capabilities being the most critical,” said Steve Goodman, CEO of PacketTrap. “PacketTrapMSP is the most advanced network management solution for the MSP market. Its’ remote monitoring and management capabilities allow MSPs to prevent problems before they occur so they can add real value to their clients.”
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